Account Services and General Information
All bills are due on the 28th of each month. If the 28th falls on a weekend or holiday, the last business day prior to the 28th will be the due date. Payments sent through the mail must be received on or before the due date. If an account is not paid in full on the due date, a penalty charge will be added to the next month's bill. We are not responsible for delays with the postal service. Please make sure you allow enough time to mail your payment approximately 5-7 business days.
When are the bills sent out?
The billing statements are sent out the first part of every month. If you have not received a statement by the 10th of the month, call the office. We will be glad to give you the amount or send a new billing statement.
If your electric usage varies from month to month or season to season, budget billing may be for you. This program allows you to pay approximately the same amount each month. The amount is calculated by averaging your previous year's usage and rounding to the nearest $10.00. You must have service with us for one year to be eligible for this program. Your account must have a zero balance before starting.
We require a signed form to start the Budget Billing Program. Click here to download the form.
If you are late two times within a six month period, you will be removed from Budget Billing. You will need to remain off of Budget Billing for at least one year before going back on Budget. During this time you must pay on-time the full balance each month.