Should you be having trouble paying your electric bill, call Brawna at extension 4602, stop by the office or e-mail her at email@example.com to set up payment arrangements. Payment agreements cannot be made the day of disconnection or the business day prior.
Once an agreement is agreed upon, a "Payment Agreement Form" will be mailed, e-mailed or faxed to you. If the agreement terms are correct, sign the form and return it to Brawna. For your records a copy of the agreement will be sent to you. Be sure to allow enough time so the agreement can be sent to you and be returned to the office before the disconnect date. All names on the account need to sign the agreement.
A signed written agreement must be on file to prevent disconnection. Should a form not be on file, disconnection will occur. Once an agreement is signed, the agreement must be followed as stated. No exceptions can be made.