How and When To Pay

 

Due Date

All bills are due on the 23rd of each month.  If the 23rd falls on a weekend or holiday, the next business day after the 23rd will be the due date.  Payments sent through the mail must be received on or before the due date.  If an account is not paid in full on the due date, a penalty charge will be added to the next month's bill.  We are not responsible for delays with the postal service.  Please make sure you allow enough time to mail your payment approximately 5 - 7 business days.

 

When are the bills sent out?

The billing statements are sent out the first part of every month. If you have not received a statement by the 10th of the month, call the office. We will be glad to give you the amount or send a new billing statement out.

 

    Where can I pay my electric bill?

  • New Enterprise Rural Electric Cooperative office at 3596 Brumbaugh Road (Rt 869), New Enterprise, PA
    (If after hours, you may drop your payment in the night deposit box that is beside our main entrance doors or drop in the green drop box in the driveway.)

  • Regular Mail

  • Auto Pay or Recurring Credit Card
    (With Auto Pay, your monthly bill is automatically deducted from your checking or savings account or charged to your      MasterCard, Visa or Discover card on the 20th of each month.)

  • On our website by check or MasterCard, Visa or Discover.  You can schedule your payment 30 days in advance.

  • By phone with check or MasterCard, Visa or Discover during business hours of 7:00 am to 3:30 pm.

  • With a Smartphone or tablet,  the Smarthub app can be downloaded free from the Apple Store or Google Play

  • New Enterprise REC does not charge any fees for you to make a payment online, over the phone or on your mobile device.

 

Third Party Payment Websites

These days there are countless ways to pay for goods and services.  A new trend has emerged is third party bill payment services.  Some of these services even masquerade as being affiliated with New Enterprise Rural Electric Co-op(REC) when they aren't.  While some bill paying services are legitimate, members that use these should be cautious to pick reputable companies.  Often, these third party sites charge additional service fees, and do not always make the payment the same day you them, which could result in your bill payment being late and your power being disconnected.  Some of these site/companies include but aren't limited to:  doxo.com, prismmoney.com and chargesmart.com.

New Enterprise REC is not affiliated with any third party bill paying service.

 

 Electronic Check Payment Notice:

Payments made by check or electronically that are returned for insufficient funds by the bank will be charged a $30.00 returned payment fee.

When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment and you will not receive your check back from your financial institution. For inquires or opt-out options, please contact New Enterprise Rural Electric Cooperative, Inc. at (814)766-3221 or (800)270-3177.